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Deposit / Guarantee Policies
Full prepayment is required and must be made up to 60 days before check-in. If payment is not made within the above period, the reservation will be automatically canceled.
Prepaid amounts are non-refundable in case of cancellation. In the event of a no-show, there will be no refund or credit system for future use.
**All customers, even with approved credit, must make the prepayment within the cancellation period.**
Full prepayment is required and must be made up to 60 days before check-in. If payment is not made within the above period, the reservation will be automatically canceled.
Prepaid amounts are non-refundable in case of cancellation. In the event of a no-show, there will be no refund or credit system for future use.
**All customers, even with approved credit, must make the prepayment within the cancellation period.**
- A charge of 50% of the reservation will be made at any time to the credit card provided as a reservation guarantee.
- In the case of stays initiated by early check-out at the guest's initiative, the hotel reserves the right to charge the full amount of the reservation.
- IMPORTANT: Please note that it is mandatory to present at check-in a photo ID and the credit card used for the reservation (physical or virtual), which must be in the name of one of the guests. Third-party credit cards will not be accepted.
- If the reservation card is not presented, a new payment will be required at check-in, and the amount paid online will be refunded according to the credit card company's processing times.
- A charge of 50% of the reservation will be made at any time to the credit card provided as a reservation guarantee.
- In case of early departure at the guest's request, the full amount of the reservation will be charged, according to the originally reserved period.
- IMPORTANT: Please note that it is mandatory to present at check-in a photo ID and the credit card used for the reservation (physical or virtual), which must be in the name of one of the guests. Third-party credit cards will not be accepted.
- If the reservation card is not presented, a new payment will be required at check-in, and the amount paid online will be refunded according to the deadlines of the credit card company.
- A charge equal to the first night's stay will be made at any time to the credit card provided as a reservation guarantee.
- In the case of stays initiated by early check-out at the guest's initiative, the hotel reserves the right to charge the total amount of the reservation.
- IMPORTANT: Please note that it is mandatory to present at check-in a photo ID and the credit card used for the reservation (physical or virtual), which must be in the name of one of the guests. Third-party credit cards will not be accepted.
- If the reservation card is not presented, a new payment will be required at check-in, and the amount paid online will be refunded according to the credit card company's processing times.
Cancellation Policies
Full prepayment in advance, which must be made within 90 days before check-in. If payment is not made within the above period, the reservation is automatically cancelled.
Prepaid amounts will not be refunded in case of cancellation. If there is a No-Show, there will be no refund of amounts or daily credit system for later use.
Full prepayment in advance, which must be made within 90 days before check-in. If payment is not made within the above period, the reservation is automatically cancelled.
Prepaid amounts will not be refunded in case of cancellation. If there is a No-Show, there will be no refund of amounts or daily credit system for later use.
**All customers, even with approved credit, must make prepayment within the cancellation period.**
Changes or cancellations are free of charge up to 2 days before check-in.
After this period or in case of no-show, a penalty of 50% of the accommodation cost will be charged.
In case of early check-out initiated by the guest, the total amount of the reservation may be charged.
Long Holidays, Regional Events, Saco Cheio Week and Christmas.
Policy applicable on dates: 2/1/2027 - 2/3/2027
CANCELLATION POLICY FOR NEW YEAR'S EVE AND CARNIVAL
- Changes or cancellations are permitted free of charge up to 60 days before check-in; after this period, 50% of the reservation fee will be charged as a penalty.
- In case of no-show, a penalty equal to the total reservation amount will be charged.
- If early departure is requested by the guest, the full reservation amount will be charged, according to the originally reserved period.
Too many periods. Holidays that fall on Wednesdays, Saturdays or Sundays.
Availability
Discount of: 10.00%