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Deposit / Guarantee Policies

Policy applicable on dates: 3/28/2025 - 3/30/2025
9/6/2025 - 9/7/2025
9/12/2025 - 9/14/2025
11/7/2025 - 11/9/2025

Cancellation Policy

Special event periods and holidays may incur an IRREVOCABLE NO SHOW GUARANTEE and the full amount of the reservation may be charged.

EXCLUSIVE PERIODS - Non-Refundable - the full amount of the accommodation will be charged (New Year's Eve, Carnival).

On other dates:

Direct payment at check-in - It is mandatory to provide credit card details to guarantee the reservation. The reservation will be guaranteed until 4:00 pm on the day of check-in.

Payment by deposit must be made up to 48 hours before check-in.

Invoiced Payment - Upon consultation on serasa and release of registration by the financial department for the company and/or operator. Billing period: 15 days after check out.

Cancellation Policies

Policy applicable on dates: 3/28/2025 - 3/30/2025
9/6/2025 - 9/7/2025
9/12/2025 - 9/14/2025
11/7/2025 - 11/9/2025

Cancellation Policy

During special event periods and holidays, an IRREVOCABLE NO SHOW GUARANTEE may be charged and the full amount of the reservation will be charged.

EXCLUSIVE PERIODS - Non-Refundable - the total cost of accommodation will be charged (New Year's Eve, Carnival).

On other dates:

Cancellation - will be authorized 24 hours in advance.

"NO SHOW" (No-show): In case of no-show, the amount of the 1st night will be charged.

RESERVATIONS WITHOUT GUARANTEE will only be guaranteed until 4:00 pm on the check-in date.

During special event periods and holidays, IRREVOCABLE NO-SHOW GUARANTEE may be charged and the full amount of the reservation will be charged.