The Incentive

When choosing Rate: Exclusiva Site. Book 30 days in advance and win a 10% discount.

Deposit / Guarantee Policies

12/27/2026 - 1/4/2027

Non-Refundable - the total cost of accommodation (New Year's Eve and Carnival) will be charged; For periods of (all non-refundable) cancellation policy 30 days before the check in date (no charge, after this period the full amount will be charged)

New Year's Eve

On other dates:

Direct payment at check-in - It is mandatory to provide credit card details to guarantee the reservation. The reservation will be guaranteed until 4:00 pm on the day of check-in.

Payment by deposit must be made up to 48 hours before check-in.

Invoiced Payment - Upon consultation on serasa and release of registration by the financial department for the company and/or operator. Billing period: 15 days after check out.

Cancellation Policies

Policy applicable on dates: 12/27/2026 - 1/4/2027

Non-Refundable - the total cost of accommodation (New Year's Eve and Carnival) will be charged; For periods (all non-refundable)

New Year's Eve29/12/21 to 02/01/2022 Minimum 3 nights.

On other dates:

Cancellation - will be authorized 48 hours in advance (EXCEPT FOR HOLIDAY PERIODS)

Cancellation - will be authorized 48 hours in advance.

"NO SHOW" (No-show): In case of no-show, the amount of the 1st night will be charged.

RESERVATIONS WITHOUT GUARANTEE will only be guaranteed until 4:00 pm on the check-in date.

During special event periods and holidays, IRREVOCABLE NO-SHOW GUARANTEE may be charged and the full amount of the reservation will be charged.


EXCLUSIVE PERIODS - Non-Refundable - the total cost of accommodation will be charged (New Year's Eve and Carnival); For periods of (all non-refundable) cancellation policy 30 days before the check in date (no charge, after this period the full amount will be charged)

New Year's Eve (28/12/2018 to 01/01/2019) Minimum 4 nights.