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Deposit / Guarantee Policies

Policy applicable on dates: 11/1/2024 - 11/3/2024
11/7/2025 - 11/9/2025

Non-Refundable - the full amount of accommodation will be charged (for holidays, New Year's Eve and city festivals); For periods of events and high occupancy (all non-refundable).

On other dates:

Direct payment at check-in - It is mandatory to provide credit card details to guarantee the reservation. The reservation will be guaranteed until 4:00 pm on the day of check-in.

Payment by deposit must be made up to 48 hours before check-in.

Invoiced Payment - Upon consultation on serasa and release of registration by the financial department for the company and/or operator. Billing period: 15 days after check out.

Cancellation Policies

Policy applicable on dates: 11/1/2024 - 11/3/2024
11/7/2025 - 11/9/2025

Non-Refundable - the total cost of accommodation will be charged. For periods of high occupancy.

Formula 1 - 12/11 to 14/11/2021 Minimum 2 nights.

On other dates:

Cancellation - will be authorized 24 hours in advance.

"NO SHOW" (No-show): In case of no-show, the amount of the 1st night will be charged.

RESERVATIONS WITHOUT GUARANTEE will only be guaranteed until 4:00 pm on the check-in date.

During special event periods and holidays, IRREVOCABLE NO-SHOW GUARANTEE may be charged and the full amount of the reservation will be charged.