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Deposit / Guarantee Policies

12/28/2023 - 1/2/2024

The total cost of the accommodation is paid in advance, at the time of booking, in up to 4 installments by credit card.

For installment payments, the minimum installment amount is R$ 400.00.

Only installment payments are accepted for citizens of the host country; foreign credit cards are not accepted.

The guest must be the cardholder and present the card at reception upon arrival at the hotel.

On other dates:

The reservation may be charged on the day of arrival at the hotel, provided that this option is available and is the one chosen in your reservation.
The credit card must be provided to guarantee the reservation, and will only be charged by the hotel in case of cancellation outside the deadline and no-show.
If you choose to pay now, the total amount of the accommodation is paid in advance, at the time of booking, in up to 4 installments on the credit card.
For installment payments, the minimum installment amount is R$ 400.00.
Only installment payments are accepted for citizens of the local country; foreign cards are not accepted.
The guest must be the credit card holder and present the card at reception upon arrival at the hotel.

Cancellation Policies

Policy applicable on dates: 12/28/2025 - 1/1/2026
12/28/2026 - 1/1/2027
12/27/2027 - 1/1/2028

In case of cancellation, date change or no-show, the full amount paid at the time of purchase will not be refunded and will not be kept as a credit.

On other dates:

Cancellation deadline: Reservations can be canceled free of charge up to 14 days before the date of arrival at the hotel.

Cancellation, changes and non-attendance after this period will be charged the full price of accommodation.

For reservations canceled before the deadline, compliance with MP 1,101 Law 14,046 will be considered, which allows rescheduling or letter of credit for use until December 31, 2023.