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Deposit / Guarantee Policies
FULL PAYMENT IN ADVANCE AT TIME OF BOOKING.
NON-REFUNDABLE.
To confirm the reservation, we request full payment in advance by credit card or PIX.
* Installment conditions:
Installment options vary depending on the total booking amount or the payment type selected.
The installment conditions applicable to the reservation will be displayed when selecting the payment type.
*Important:
- Transactions are carried out at the time of booking.
- The reservation is automatically canceled if the card provided is invalid. PIX: 30-minute limit for payment, after the deadline the reservation is automatically canceled. In this case, a new quote and reservation will need to be made. Floating tariff.
Important: this condition is valid for reservations made on the Hotel website: www.dallonder.com.br | In reservations made through other channels, it is necessary to consider the rules described where the reservation was made.
Cancellation Policies
Non-refundable cancellation.
In case of no-show: the full amount of the reservation will be charged **** ***Cancellation after check-in: Cancellation of the stay upon arrival or after checking into the Hotel, as well as early departure for any reason WILL NOT GIVE RIGHT TO ANY TYPE OF REFUND, CASH REIMBURSEMENT OR CREDIT FOR NEW DAILY RATES, resulting in the total loss of the amount paid for the package or daily rate. *** ****** Cancellation: Act of God / Force Majeure / weather conditions / bad weather): Cancellation of the reservation due to Act of God / Force Majeure / weather conditions / bad weather does not allow cancellation without costs. The full amount of the reservation will be charged ******** *** Important: this condition is valid for reservations made on the Hotel's official website: www.dallonder.com.br | For reservations made through other channels, it is necessary to consider the rules described by the channel where the reservation was made. Questions: contact the Reservations Center: (54) 3455-3555
Cancellation Policy:
The reservation can be canceled free of charge, when the customer requests cancellation within 7 days from the date of the reservation.
The consumer's withdrawal after the 7-day period established in art. 49 of the Consumer Code implies the right to retain the daily rate(s) paid by the service provider.
In case of no-show: the full price of the reservation will be charged.
-> Withdrawal after entry: Withdrawal from your stay upon arrival or after entry into the Hotel, as well as early departure for any reason WILL NOT GIVE THE RIGHT TO ANY TYPE OF REFUND, CASH REFUND OR CREDIT TOWARD NEW DAILY RATES, resulting in total loss of the amount paid for the package or daily rate.
-> Cancellation due to bad weather: canceling a reservation due to bad weather does not allow cancellation at no cost, giving the Hotel the right to retain the advance amount.
Important: this condition is valid for reservations made on the Hotel's official website: www.dallonder.com.br | In reservations made through other channels, it is necessary to consider the rules described by the channel where the reservation was made.
Questions: contact the Reservations Center.
General Policy
* Daily rates: Start at 2pm and end at 12pm;
* Breakfast: is included in the daily rate, when served in our restaurant;
* Extra bed for children over 6 years old and adults: R$ 99.00 + 3% iss per day;
* Parking charged separately R$ 29.90 + 3% tax/daily
* Motorbikes: R$ 15.00 + 3% iss / daily rate
*Charging policy for children:
- From 0 to 2 years: free.
- From 3 to 5 years we charge a floating daily difference depending on availability and occupancy.
- Over 6 years old: full price.
- Your PET is welcome! PET hosting and other services: can be purchased in step 2 "Add Extras". See the regulation: https://www.dallonder.com.br/arquivos/Regulamento_Pet_%202018_Atualizado.pdf
* We charge 3% ISS.
* To guarantee the reservation, we request full advance payment by credit card or PIX on the website www.dallonder.com.br. Check the conditions and policies of your reservation. Each purchasing channel has its own policy.
*Voltage: In our city the voltage is 220V.
* Minors Policy
Accommodation of children or adolescents under 18 years of age in the Hotel is prohibited, unless authorized (parental authorization registered at a notary's office) or accompanied by parents or guardians (according to Law 8,069 of the ECA). If accompanied, it is mandatory for children and adolescents to present an identification document at check-in (in accordance with Law 12,038).
*** 100% non-smoking hotel. Misuse fee (either due to damage or smoking in the establishment): R$ 300.00 / per person. ***
*** Withdrawal after check-in: Withdrawal from your stay upon arrival or after check-in at the Hotel, as well as early departure for any reason WILL NOT GIVE THE RIGHT TO ANY TYPE OF REFUND, CASH REFUND OR CREDIT TOWARD NEW DAILY RATES, resulting in loss total amount paid for the package or daily rate. ***
Dall'Onder Network reserves the right to change the tariff and conditions at any time, without prior notice. Floating Tariff. We charge 3% ISS on all services.
Contact:
Information about the restaurant at the Hotel and Cantina Cabernet, contact us at: 54-3455.3555
Information and purchase of tourist/transfer packages: https://www.dallondertur.com.br/
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Lux
Please note: this apartment does not have a soaking tub. Air conditioning. central | LCD TV | phone | minibar | hair dryer | safe | WiFi |...
See Room DetailsDaily rate + Domares de Pedra Park entrance fee Your next destination is the Domadores de Pedra Park Outdoor art awaits you in Bento Gonçalves! A museum where history is told in stone and can be explored at your own pace. 📌 Essentials for planning your visit: Ticket: exchange your ticket at the Dall'Onder tourism agency (located in the Dall'Onder Grande Hotel, near the reception). Artworks: 55 sculptures from 5 continents. Hours: Tuesday to Sunday, from 9:40 am to 5 pm. Location: Caminhos de Pedra | Bento Gonçalves/RS.
Fitness Space
Fitness Space
Opening hours: from 8am until 8pm.
Recreation (by appointment)
Recreation (by appointment)
The hotel's recreation area is open daily by appointment from 1pm, except on Saturdays and Sundays when service starts at 10am.
Scheduling is done through a WhatsApp contact made available at check in.
Children up to 5 years old need to be accompanied by a parent or guardian.
* ONLY BY APPOINTMENT AT RECEPTION *
* Opening times for events or holidays may change.
Consult the Hotel reception for more information.
Heated Pool
Heated Pool
Considered one of the most modern and technological in the hotel segment in Brazil, it has hydromassage systems, counter-current paths, lighting with a chromotherapy system and much more.
Opening hours: 8am until 8pm.
Internet
Internet
WiFi internet available throughout the hotel!
Entrance ticket to Tamadores de Pedra Park
Entrance ticket to Tamadores de Pedra Park
"The Domadores de Pedra Park is an open-air museum that brings together sculptures produced at international symposiums held in Bento Gonçalves. It was inspired by Inhotim and is located in Caminhos de Pedra, a tourist region of Serra Gaúcha. It is a project of the Tarcísio Michelon Institute, a non-profit association that offers music and singing lessons to children in situations of social vulnerability. The entrance fee charged for access to the park is reinvested in this activity of the Institute. Here, art and nature meet, offering visitors a true immersion in these two worlds. Among the contrasts of greens, the birdsong, and works by artists from 39 nationalities, everything comes together in one place."
Non Refundable
Non Refundable
Cancellation Policy:
The reservation can be canceled free of charge, when the customer requests cancellation within 7 days from the date of the reservation.
The consumer's withdrawal after the 7-day period established in art. 49 of the Consumer Code implies the right to retain the daily rate(s) paid by the service provider.
In case of no-show: the full price of the reservation will be charged.
-> Withdrawal after entry: Withdrawal from your stay upon arrival or after entry into the Hotel, as well as early departure for any reason WILL NOT GIVE THE RIGHT TO ANY TYPE OF REFUND, CASH REFUND OR CREDIT TOWARD NEW DAILY RATES, resulting in total loss of the amount paid for the package or daily rate.
-> Cancellation due to bad weather: canceling a reservation due to bad weather does not allow cancellation at no cost, giving the Hotel the right to retain the advance amount.
Important: this condition is valid for reservations made on the Hotel's official website: www.dallonder.com.br | In reservations made through other channels, it is necessary to consider the rules described by the channel where the reservation was made.
Questions: contact the Reservations Center.
When booking two or more rooms, you will need to select rates in the same currency.
When booking two or more rooms, you must select rates that have a common payment method.
Upper luxury with soaking tub
Soaking bathtub (not a hydro bathtub, holds a maximum of 1 person in the bathtub) | air cond. central | LCD TV | phone | minibar | hair drye...
See Room DetailsDaily rate + Domares de Pedra Park entrance fee Your next destination is the Domadores de Pedra Park Outdoor art awaits you in Bento Gonçalves! A museum where history is told in stone and can be explored at your own pace. 📌 Essentials for planning your visit: Ticket: exchange your ticket at the Dall'Onder tourism agency (located in the Dall'Onder Grande Hotel, near the reception). Artworks: 55 sculptures from 5 continents. Hours: Tuesday to Sunday, from 9:40 am to 5 pm. Location: Caminhos de Pedra | Bento Gonçalves/RS.
Fitness Space
Fitness Space
Opening hours: from 8am until 8pm.
Recreation (by appointment)
Recreation (by appointment)
The hotel's recreation area is open daily by appointment from 1pm, except on Saturdays and Sundays when service starts at 10am.
Scheduling is done through a WhatsApp contact made available at check in.
Children up to 5 years old need to be accompanied by a parent or guardian.
* ONLY BY APPOINTMENT AT RECEPTION *
* Opening times for events or holidays may change.
Consult the Hotel reception for more information.
Heated Pool
Heated Pool
Considered one of the most modern and technological in the hotel segment in Brazil, it has hydromassage systems, counter-current paths, lighting with a chromotherapy system and much more.
Opening hours: 8am until 8pm.
Internet
Internet
WiFi internet available throughout the hotel!
Entrance ticket to Tamadores de Pedra Park
Entrance ticket to Tamadores de Pedra Park
"The Domadores de Pedra Park is an open-air museum that brings together sculptures produced at international symposiums held in Bento Gonçalves. It was inspired by Inhotim and is located in Caminhos de Pedra, a tourist region of Serra Gaúcha. It is a project of the Tarcísio Michelon Institute, a non-profit association that offers music and singing lessons to children in situations of social vulnerability. The entrance fee charged for access to the park is reinvested in this activity of the Institute. Here, art and nature meet, offering visitors a true immersion in these two worlds. Among the contrasts of greens, the birdsong, and works by artists from 39 nationalities, everything comes together in one place."
Non Refundable
Non Refundable
Cancellation Policy:
The reservation can be canceled free of charge, when the customer requests cancellation within 7 days from the date of the reservation.
The consumer's withdrawal after the 7-day period established in art. 49 of the Consumer Code implies the right to retain the daily rate(s) paid by the service provider.
In case of no-show: the full price of the reservation will be charged.
-> Withdrawal after entry: Withdrawal from your stay upon arrival or after entry into the Hotel, as well as early departure for any reason WILL NOT GIVE THE RIGHT TO ANY TYPE OF REFUND, CASH REFUND OR CREDIT TOWARD NEW DAILY RATES, resulting in total loss of the amount paid for the package or daily rate.
-> Cancellation due to bad weather: canceling a reservation due to bad weather does not allow cancellation at no cost, giving the Hotel the right to retain the advance amount.
Important: this condition is valid for reservations made on the Hotel's official website: www.dallonder.com.br | In reservations made through other channels, it is necessary to consider the rules described by the channel where the reservation was made.
Questions: contact the Reservations Center.
When booking two or more rooms, you will need to select rates in the same currency.
When booking two or more rooms, you must select rates that have a common payment method.
taxes and fees included
Pay up to 5x