To confirm the reservation, we request full payment in advance by credit card or PIX.

* Installment conditions:

Installment options vary depending on the total booking amount or the payment type selected.
The installment conditions applicable to the reservation will be displayed when selecting the payment type.

*Important:
- Transactions are carried out at the time of booking.
- The reservation is automatically canceled if the card provided is invalid. PIX: 30-minute limit for payment, after the deadline the reservation is automatically canceled. In this case, a new quote and reservation will need to be made. Floating tariff.

Important: this condition is valid for reservations made on the Hotel website: www.dallonder.com.br | In reservations made through other channels, it is necessary to consider the rules described where the reservation was made.

DINNER PACKAGE INCLUDED
This package includes a special dinner, with the date and format previously defined.
In case of cancellation, change, or no-show, the full package amount will not be refunded, as it involves services booked in advance.
The package is valid exclusively for the reserved date and cannot be used for another period.
Reservations are personal and non-transferable.
Arrivals after the check-in date or early departures will be charged the full package amount, with no refund or prorated credit.
Amounts paid cannot be converted into credit, exchange, or discount on other services.

CANCELLATION AND CHANGE POLICIES FOR RESERVATIONS – HOTEL DALL'ONDER (RESERVATIONS VIA THE OFFICIAL WEBSITE WWW.DALLONDER.COM.BR
)

Free cancellation or change:
The customer may request cancellation or change of the reservation within 7 (seven) calendar days after the reservation is confirmed, as provided for in Article 49 of the Consumer Protection Code, provided that check-in does not occur within this period.
If check-in is scheduled to take place within 7 days after the reservation is confirmed, refunds or changes will not be possible, even within the legal cooling-off period.

Cancellations after the 7-day period:
After the 7-day period from the reservation confirmation, the reservation will be considered non-refundable, and there will be no full or partial refund of the amounts paid, including in cases of cancellation or change initiated by the customer.

Cancellations within the week of check-in:
Cancellations made within 7 days prior to the check-in date, regardless of the reservation confirmation date, are non-refundable.

No-show:
In the event of a no-show on the check-in date, the full amount of the reservation will be charged and there will be no refund or credit for future use.

Early departure or cancellation after check-in:
Cancellation of a stay after checking into the hotel, as well as early departure for any reason, does not entitle the guest to a refund or credit. The full amount paid will be forfeited.

Unforeseeable circumstances or force majeure (e.g., bad weather, health problems, transportation issues, etc.):
Cancellations due to unforeseen circumstances or force majeure do not exempt the guest from paying the full amount of the reservation. No refunds will be issued.

Promotional Reservations:
Reservations with promotional rates, promotional codes, or linked to specific campaigns (e.g., Consumer Week, Black Friday, among others) are non-refundable, cannot be changed, and do not qualify for credit for future use.

Packages with specific services (dinners or special dates)
Package reservations that include services with specific dates (such as Easter dinners, Mother's Day, Valentine's Day, among others): These reservations are valid exclusively for the reserved date.

In case of cancellation, there will be no refunds and there will be no possibility of using the services on another date.

Reservations made through other channels (agencies, online platforms, etc.): The above conditions apply exclusively to reservations made through the hotel's official website: www.dallonder.com.br
.
For reservations made through other channels, please check the cancellation policy directly with the platform where the reservation was made.

Questions and contact:
Reservations Center – (54) 3455-3555.
It is recommended that you contact us in advance to discuss any questions regarding your reservation.

* Daily rates: Start at 2pm and end at 12pm;

* Breakfast: is included in the daily rate, when served in our restaurant;

* Extra bed for children over 6 years old and adults: R$ 99.00 + 3% iss per day;

* Parking charged separately R$ 29.90 + 3% tax/daily
* Motorbikes: R$ 15.00 + 3% iss / daily rate

*Charging policy for children:
- From 0 to 2 years: free.
- From 3 to 5 years we charge a floating daily difference depending on availability and occupancy.
- Over 6 years old: full price.

- Your PET is welcome! PET hosting and other services: can be purchased in step 2 "Add Extras". See the regulation: https://www.dallonder.com.br/arquivos/Regulamento_Pet_%202018_Atualizado.pdf


* We charge 3% ISS.

* To guarantee the reservation, we request full advance payment by credit card or PIX on the website www.dallonder.com.br. Check the conditions and policies of your reservation. Each purchasing channel has its own policy.

*Voltage: In our city the voltage is 220V.

* Minors Policy
Accommodation of children or adolescents under 18 years of age in the Hotel is prohibited, unless authorized (parental authorization registered at a notary's office) or accompanied by parents or guardians (according to Law 8,069 of the ECA). If accompanied, it is mandatory for children and adolescents to present an identification document at check-in (in accordance with Law 12,038).

*** 100% non-smoking hotel. Misuse fee (either due to damage or smoking in the establishment): R$ 300.00 / per person. ***

*** Withdrawal after check-in: Withdrawal from your stay upon arrival or after check-in at the Hotel, as well as early departure for any reason WILL NOT GIVE THE RIGHT TO ANY TYPE OF REFUND, CASH REFUND OR CREDIT TOWARD NEW DAILY RATES, resulting in loss total amount paid for the package or daily rate. ***

Dall'Onder Network reserves the right to change the tariff and conditions at any time, without prior notice. Floating Tariff. We charge 3% ISS on all services.


Contact:
Information about the restaurant at the Hotel and Cantina Cabernet, contact us at: 54-3455.3555
Information and purchase of tourist/transfer packages: https://www.dallondertur.com.br/