For booking confirmation, we request advance payment by credit card or PIX. 01 daily = Full amount charged. 02 nights or more = We charge 50% of the total stay. NOTE: Reservations with installment option: the full amount of the reservation is charged in the amount of installments selected by the customer. * Bookings with promotional rates with the description "offer" or with discounts are charged in full at the time of booking. * Periods of fairs / Christmas dinner and New Year's Eve: the full amount is charged on the credit card. Non-refundable amount. * Installment condition: Installment options vary depending on the total amount of the reservation or the type of payment selected. The installment conditions applicable to the reservation will be presented when selecting the payment type. *Important: - Transactions are carried out at the time of booking. - The reservation is automatically canceled if the card informed is invalid. PIX: 30-minute limit for payment, after the deadline the booking is automatically cancelled. In this case, it will be necessary to make a new quotation and reservation. Floating tariff. Important: this condition is valid for reservations made on the Hotel's website: www.dallonder.com.br | In reservations made through other channels, it is necessary to consider the rules described by where the reservation was made.

DINNER PACKAGE INCLUDED
This package includes a special dinner, with the date and format previously defined.
In case of cancellation, change, or no-show, the full package amount will not be refunded, as it involves services booked in advance.
The package is valid exclusively for the reserved date and cannot be used for another period.
Reservations are personal and non-transferable.
Arrivals after the check-in date or early departures will be charged the full package amount, with no refund or prorated credit.
Amounts paid cannot be converted into credit, exchange, or discount on other services.

CANCELLATION AND CHANGE POLICIES FOR RESERVATIONS – HOTEL DALL'ONDER (RESERVATIONS VIA THE OFFICIAL WEBSITE WWW.DALLONDER.COM.BR
)

Free cancellation or change:
The customer may request cancellation or change of the reservation within 7 (seven) calendar days after the reservation is confirmed, as provided for in Article 49 of the Consumer Protection Code, provided that check-in does not occur within this period.
If check-in is scheduled to take place within 7 days after the reservation is confirmed, refunds or changes will not be possible, even within the legal cooling-off period.

Cancellations after the 7-day period:
After the 7-day period from the reservation confirmation, the reservation will be considered non-refundable, and there will be no full or partial refund of the amounts paid, including in cases of cancellation or change initiated by the customer.

Cancellations within the week of check-in:
Cancellations made within 7 days prior to the check-in date, regardless of the reservation confirmation date, are non-refundable.

No-show:
In the event of a no-show on the check-in date, the full amount of the reservation will be charged and there will be no refund or credit for future use.

Early departure or cancellation after check-in:
Cancellation of a stay after checking into the hotel, as well as early departure for any reason, does not entitle the guest to a refund or credit. The full amount paid will be forfeited.

Unforeseeable circumstances or force majeure (e.g., bad weather, health problems, transportation issues, etc.):
Cancellations due to unforeseen circumstances or force majeure do not exempt the guest from paying the full amount of the reservation. No refunds will be issued.

Promotional Reservations:
Reservations with promotional rates, promotional codes, or linked to specific campaigns (e.g., Consumer Week, Black Friday, among others) are non-refundable, cannot be changed, and do not qualify for credit for future use.

Packages with specific services (dinners or special dates)
Package reservations that include services with specific dates (such as Easter dinners, Mother's Day, Valentine's Day, among others): These reservations are valid exclusively for the reserved date.

In case of cancellation, there will be no refunds and there will be no possibility of using the services on another date.

Reservations made through other channels (agencies, online platforms, etc.): The above conditions apply exclusively to reservations made through the hotel's official website: www.dallonder.com.br
.
For reservations made through other channels, please check the cancellation policy directly with the platform where the reservation was made.

Questions and contact:
Reservations Center – (54) 3455-3555.
It is recommended to contact us in advance to discuss any questions related to your booking.

* Daily rates: Start at 2 pm and end at 12 pm; * Breakfast: is included in the rate, when served in our restaurant; * Extra bed for children from 6 years old and adults: R$ 99.00 + 3% iss per day; * Parking charged separately R$ 29.90 + 3% ISS/daily * Motorcycles: R$ 15.00 + 3% ISS/daily * Charge policy for children: - From 0 to 02 years old: free. - From 3 to 5 years we charge a difference in the floating rate according to availability and occupancy. - Above 06 years: full price. * This hotel does not have a swimming pool.* Consult the attractions and leisure areas of the Dall'Onder Planalto Hotel with the Reservation Center (8am to 6pm): (54) 3455-3555. * * Your PET is welcome! PET hosting and other services: can be purchased in step 2 " Add Extras ". See the regulation: https://www.dallonder.com.br/arquivos/Regulamento_Pet_%202018_ Actualado.pdf * We charge 3% ISS on all services at the Hotel. * To guarantee the reservation, we request payment in advance. *Voltage: In our city the voltage is 220V. * Minors Policy It is forbidden to accommodate a child or teenager under 18 years of age at the Hotel, unless authorized (parental authorization registered in a notary) or accompanied by parents or guardians (according to Law 8.069 of the ECA). If accompanied, it is mandatory to present an identification document for children and adolescents at check-in (in accordance with Law 12,038). The Dall'Onder Network reserves the right to change the tariff and conditions at any time, without prior notice. Floating Tariff. We charge 3% ISS on all services. Tourism: Information and purchase of tour/transfer packages: https://www.dallondertur.com.br/