To confirm the reservation, we request full payment in advance by credit card or PIX.

* Installment conditions:

Installment options vary depending on the total booking amount or the payment type selected.
The installment conditions applicable to the reservation will be displayed when selecting the payment type.

*Important:
- Transactions are carried out at the time of booking.
- The reservation is automatically canceled if the card provided is invalid. PIX: 30-minute limit for payment, after the deadline the reservation is automatically canceled. In this case, a new quote and reservation will need to be made. Floating tariff.

Important: this condition is valid for reservations made on the Hotel website: www.dallonder.com.br | In reservations made through other channels, it is necessary to consider the rules described where the reservation was made.

DINNER PACKAGE INCLUDED
This package includes a special dinner, with the date and format previously defined.
In case of cancellation, change, or no-show, the full package amount will not be refunded, as it involves services booked in advance.
The package is valid exclusively for the reserved date and cannot be used for another period.
Reservations are personal and non-transferable.
Arrivals after the check-in date or early departures will be charged the full package amount, with no refund or prorated credit.
Amounts paid cannot be converted into credit, exchange, or discount on other services.

CANCELLATION AND CHANGE POLICIES FOR RESERVATIONS – HOTEL DALL'ONDER (RESERVATIONS VIA THE OFFICIAL WEBSITE WWW.DALLONDER.COM.BR
)

Free cancellation or change:
The customer may request cancellation or change of the reservation within 7 (seven) calendar days after the reservation is confirmed, as provided for in Article 49 of the Consumer Protection Code, provided that check-in does not occur within this period.
If check-in is scheduled to take place within 7 days after the reservation is confirmed, refunds or changes will not be possible, even within the legal cooling-off period.

Cancellations after the 7-day period:
After the 7-day period from the reservation confirmation, the reservation will be considered non-refundable, and there will be no full or partial refund of the amounts paid, including in cases of cancellation or change initiated by the customer.

Cancellations within the week of check-in:
Cancellations made within 7 days prior to the check-in date, regardless of the reservation confirmation date, are non-refundable.

No-show:
In the event of a no-show on the check-in date, the full amount of the reservation will be charged and there will be no refund or credit for future use.

Early departure or cancellation after check-in:
Cancellation of a stay after checking into the hotel, as well as early departure for any reason, does not entitle the guest to a refund or credit. The full amount paid will be forfeited.

Unforeseeable circumstances or force majeure (e.g., bad weather, health problems, transportation issues, etc.):
Cancellations due to unforeseen circumstances or force majeure do not exempt the guest from paying the full amount of the reservation. No refunds will be issued.

Promotional Reservations:
Reservations with promotional rates, promotional codes, or linked to specific campaigns (e.g., Consumer Week, Black Friday, among others) are non-refundable, cannot be changed, and do not qualify for credit for future use.

Packages with specific services (dinners or special dates)
Package reservations that include services with specific dates (such as Easter dinners, Mother's Day, Valentine's Day, among others): These reservations are valid exclusively for the reserved date.

In case of cancellation, there will be no refunds and there will be no possibility of using the services on another date.

Reservations made through other channels (agencies, online platforms, etc.): The above conditions apply exclusively to reservations made through the hotel's official website: www.dallonder.com.br
.
For reservations made through other channels, please check the cancellation policy directly with the platform where the reservation was made.

Questions and contact:
Reservations Center – (54) 3455-3555.
It is recommended to contact us in advance to discuss any questions related to your booking.

Daily: Begin at 2pm and end at 12pm (except for some promotional package exceptions); Breakfast: included in the room rate, when served in our restaurant; Extra bed: R $ 88,00 per day; Parking charged separately R $ 20,00 (check availability for not hosted); Gratuity policy for children (daily and meals): - 0 to 05 years: Free; - above 06 years: full value. We charge 3% of ISS. Booking guarantee: payment of the first night per apartment at the time of booking via credit card. "NO SHOW": In case of late cancellation or no-show the full amount of the first night will not be refunded Cancellation Policy: - Only CANCELLATION of the reservation will be effected, without costs, if realized in up to 7 days of the date of purchase, through formal consultation documented in e-mail; Cancellations after the deadline of 07 days from the date of purchase apply a 20% fine. Cancellations 07 days before Check-in charged 100% of the signal. - There will be no refunds, nor will any kind of credit be granted for use on any other date, in the late order. - The non-cancellation within the period specified above and the non-attendance of the guest on the first day provided for occupancy, will imply the full collection of the reserved period; Voltage: In our city the voltage is 220V. If you need a power adapter, ask at the front desk. Minors Policy The lodging of a child or adolescent of less than 18 years in the Hotel is prohibited, unless authorized (parental authorization registered at the registry office) or accompanied by parents or guardians (according to ECA Law 8.069). If accompanied, it is mandatory to present identification document of children and adolescents at the time of check-in (in accordance with Law 12.038).