The total amount for the stay will be charged on the confirmation of the reservation.

Changes or cancellations to the existing hotel reservation are not allowed.
In case of no-show, the total amount of the reservation will be charged.

Reservations cancellations or changes will be accepted up to one day before the check-in date.
If cancellation / change is requested less than 24 hours from check-in time, the Hotel will charge a penalty for the first night. Any reservation changes will be subject to availability and possible adjustment of values. Cancellations made on the day of check-in (check-in date) will incur a fine, as a result of no show, for the amount of the first night. The amount charged for no show will not be converted to credit for future bookings.

The Estanplaza Chain is 100% smoke-free.
It is not allowed to smoke in the hotel's communal areas, as well as inside the apartments. The fine for violations of this rule is BRL 150.00.

Underage Stay
As determined by the Brazilian Federal Law No. 8,069, of 7/13/1990, we do not provide accomodations for people under the age of eighteen (18), unless accompanied by their parents or legal guardians. In case the underage person is accompanied only by their legal guardian, at check-in it is obligatory to present a notarized authorization for accommodations for underage person signed by the parents.
Regardless of any other provision, anyone under the age of eighteen (18) must present, at check-in, photo identification as proof of identity and sonship, even if accompanied by their parents.