This rate requires FULL advance payment to be debited 45 days prior to check-in date. We do not work with refunds.

This rate requires FULL advance payment to be debited 45 days prior to check-in date. We do not work with refunds.

This rate requires FULL advance payment to be debited 90 days prior to check-in date. We do not work with refunds.

To confirm your reservation, we ask for the TOTAL advance payment that will be debited 60 days before the check-in date. If you have entered your credit card details before this deadline, please understand that we request this data as a guarantee of the reservation so that on the date agreed above we can process the transaction on your card. We accept payment in installments for reservations that have a minimum total value of R$ 1,500.00. We pay up to 6 interest-free installments on Visa, MasterCard, Amex Dinners or Elo cards. We do not accept other flags. In cases of reservations with a third party card (cardholder will not stay at the reservation), the cardholder must send a signed Guaranteed Reservation Term, together with a copy of the front and back of the identity document and credit card informed in the Term. Prepaid and/or guaranteed amounts will not be refunded. If there is a balance of values, we will analyze the possibility of granting credit in a future accommodation. ATTENTION! The Carmel Hotels group reserves the right to request additional documents at check-in to comply with the anti-fraud control requirements of credit card operators: the credit card used in the purchase and the ID of the cardholder. In cases of lodging purchases made for third parties, the cardholder must complete and sign an authorization (Reservation Term) that will be sent in advance to the reservations department. If the requested documents are not presented, the buyer agrees that the hotel may, at its discretion, cancel the reservation and refund the amounts to the credit card used for the purchase.

In order to confirm your reservation, we request the advance payment of 50% of the total amount of the reservation, which will be debited only 30 days before the check-in date. The remaining amount must be paid on the day of check-in. If you have entered your credit card details before this deadline, please understand that we request this data as a guarantee of the reservation so that on the date agreed above we can process the transaction on your card. We accept payment in installments for reservations that have a minimum total value of R$ 1,500.00. We pay up to 6 interest-free installments on Visa, MasterCard, Amex Dinners or Elo cards. We do not accept other flags. In cases of reservations with a third party card (cardholder will not stay at the reservation), the cardholder must send a signed Guaranteed Reservation Term, together with a copy of the front and back of the identity document and credit card informed in the Term. Prepaid and/or guaranteed amounts will not be refunded. If there is a balance of values, we will analyze the possibility of granting credit in a future accommodation. ATTENTION! The Carmel Hotels group reserves the right to request additional documents at check-in to comply with the anti-fraud control requirements of credit card operators: the credit card used in the purchase and the ID of the cardholder. In cases of lodging purchases made for third parties, the cardholder must complete and sign an authorization (Reservation Term) that will be sent in advance to the reservations department. If the requested documents are not presented, the buyer agrees that the hotel may, at its discretion, cancel the reservation and refund the amounts to the credit card used for the purchase.