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Deposit / Guarantee Policies

11/22/2023 - 11/25/2023

Prepayment of 100% of the value of the reservation made is required.
• By credit card in cash or according to the number of installments allowed by each brand at the time of booking (interest-free). (Minimum installments 200.00);
• Bank details for payment via deposit or bank transfer can be requested upon guaranteeing the reservation by credit card to [email protected];
• 100% refund of the amount paid for cancellations up to 7 days after payment;
• Non refundable;
• Payment from the first week of June;
• When making your reservation, please provide the cardholder's CPF number in the observation field;

Policy applicable on dates: 12/29/2023 - 1/1/2024
12/29/2024 - 1/1/2025

• For the confirmation of the reservation will be charged in advance the value corresponding to 100% of the total of the reserved nights + rates;
• It can be carried out by credit card in cash, or according to the number of installments selected at the time of reservation; (Plots minimum 200.00);
• Bank details for payment via deposit or transfer, can be requested by confirming the reservation by credit card to [email protected];
• Payment from the 7th day after the reservation has been made;
• When you make your reservation, please inform the card holder of the CPF number in the field;

2/9/2024 - 2/13/2024

• For the confirmation of the reservation will be charged in advance the value corresponding to 100% of the total of the reserved nights + rates;
• It can be carried out by credit card in cash, or according to the number of installments selected at the time of reservation; (Plots minimum 200.00);
• Bank details for payment via deposit or transfer, can be requested by confirming the reservation by credit card to [email protected];
• Payment from the 7th day after the reservation has been made;
• When you make your reservation, please inform the card holder of the CPF number in the field;

On other dates:

The payment of 100% of the amount of the reservation must be made at check in, by credit card in cash or installment up to 3 times. (Plots minimum 200.00)
Please make your reservation in the field of observation of the cardholders CPF number.

Cancellation Policies

Policy applicable on dates: 11/22/2023 - 11/25/2023
10/9/2024 - 10/13/2024
7/30/2025 - 8/2/2025
7/22/2026 - 7/25/2026

FLIP e FESTIVAL DA CACHAÇA:
- If you cancel or change the reservation, you will be charged the full amount of the reservation as a penalty;
- In case of no show or early departure, the total amount of the reservation will be charged as a penalty;
- Payment: They are confirmed by Prepayment in full of the reservation or Parceladas in up to 3x in the credit card;
- Not refundable;

Attention: Reversal/cancellation requests must be made within 7 days after purchase and provided that it is before 48 hours of check in, according to Consumer Protection Code art.49, respecting the cancellation or non-attendance period.

Policy applicable on dates: 12/29/2023 - 1/1/2024
12/29/2024 - 1/1/2025
12/28/2025 - 1/2/2026

• Up to 60 days of check-in without charge;
• Less than 59 days of check-in and no-show, 100% of the amount of the booked period will be withheld and non-refunded;
• In case of reduction of the stay after check-in (arrival) will be kept the full amount of the reservation;
• The same rules apply to changes in reserves;

Attention: Reversal / cancellation requests must be made within 7 days after purchase / reservation, according to Consumer Protection Code art.49, respecting the cancellation or non-attendance period.

Policy applicable on dates: 2/9/2024 - 2/14/2024
3/1/2025 - 3/4/2025
2/13/2026 - 2/17/2026
2/5/2027 - 2/9/2027

• Up to 60 days of check-in without charge;
• Less than 59 days of check-in and no-show, 100% of the amount of the booked period will be withheld and non-refunded;
• In case of reduction of the stay after check-in (arrival) will be kept the full amount of the reservation;
• The same rules apply to changes in reserves;

Attention: Reversal / cancellation requests must be made within 7 days after purchase / reservation, according to Consumer Protection Code art.49, respecting the cancellation or non-attendance period.

Policy applicable on dates: 1/2/2025 - 1/31/2025
4/4/2025 - 4/6/2025
4/17/2025 - 4/20/2025
5/1/2025 - 5/4/2025
9/18/2025 - 9/20/2025
12/16/2025 - 12/27/2025
1/3/2026 - 1/31/2026
4/2/2026 - 4/5/2026
5/29/2026 - 5/31/2026
6/3/2026 - 6/7/2026
8/20/2026 - 8/23/2026
9/17/2026 - 9/19/2026
2/1/2027 - 2/4/2027
2/10/2027 - 2/28/2027

Cancellation of the reservation after confirmation is subject to the payment of a fee, in case of cancellation.

- If you cancel or change the reservation up to 14 days before the check-in date, there will be no charge;
- If you cancel or change it late, the full amount of the reservation will be charged as a penalty;
- In case of no-show, the full amount of the reservation will be charged as a penalty;

Attention: Requests for refund/cancellation must be made within 7 days after purchase, in accordance with the Consumer Protection Code art.49, respecting the cancellation or no-show deadline.

On other dates:

The cancellation of the reservation after its confirmation is subject to the payment of a fee, in case of cancellation.

Low Season:
- If you cancel or change the reservation until 07 days before the check-in date, no charge will be made;
- If you cancel, change late or leave earlier, you will be charged 01 daily as a penalty;
- In case of no show, will be charged 01 daily as penalty;

Attention: Reversal/cancellation requests must be made within 7 days after purchase and provided that it is before 48 hours of check in, according to Consumer Protection Code art.49, respecting the cancellation or non-attendance period.