Valid for holidays, vacations, and special dates. We require a 50% deposit upon confirmation of the reservation, and the remainder will be charged upon arrival 44 days prior to arrival. If arrival is 30 days or less, 100% will be charged at the time of booking.

We accept bank deposit or Visa, Mastercard, American Express, and other cards.

Bank Transfer or Deposit (exclusively for Brazilian accounts):
BANK: BANCO DO BRASIL / ACCOUNT: 52978-8 - BRANCH: 0536-3
COMPANY NAME: VILLA FLORENS
CNPJ: 52.246.403/0001-19 (PIX KEY)

For payments via Bank Transfer or Deposit from abroad, please consult the conditions with our Reservations Center by email at [email protected] or by phone at +55 88 9911-0253.

Invoiced: payment condition exclusive to Legal Entities. The operator or agency must register the CNPJ as per the Registration and Taxpayer Status Certificate, and indicate a person responsible for receiving invoices and handling billing. After check-out, an invoice will be issued for the accommodation and contracted services, along with a payment slip, with a payment deadline of up to 30 business days. Billing authorization is subject to credit check and payment history. Requests can be made via email to [email protected]. La Villa Group may contact you by phone or email for validations and clarifications related to billing.

For direct bookings with La Villa Group, we require a 50% deposit upon confirmation of the reservation, with the remainder due upon arrival 30 days prior to check-in. If the arrival date is 15 days or less, 100% will be charged at the time of booking.

We accept bank deposits or Visa, Mastercard, American Express, and other credit cards.

Bank Transfer or Deposit (exclusively for Brazilian accounts):
BANK: BANCO DO BRASIL / ACCOUNT: 52978-8 - BRANCH: 0536-3
COMPANY NAME: VILLA FLORENS
CNPJ: 52.246.403/0001-19 (PIX KEY)

For payments via Bank Transfer or Deposit from abroad, please consult the conditions with our Reservations Center by email at [email protected] or by phone at +55 88 9911-0253.

Invoiced: payment condition exclusive to Legal Entities. The operator or agency must register the CNPJ as per the Registration and Taxpayer Status Certificate, and indicate a person responsible for receiving invoices and handling billing. After check-out, an invoice will be issued for the accommodation and contracted services, along with a payment slip, with a payment deadline of up to 30 business days. Billing authorization is subject to credit check and payment history. Requests can be made via email to [email protected]. La Villa Group may contact you by phone or email for validations and clarifications related to billing.

Valid for holidays, vacations, and commemorative dates. Cancellation 45 days or more prior to arrival: no fee will be charged and the amount paid will be refunded. Cancellation between 44 and 31 days prior: 50% of the reservation value will be refunded. Cancellation 30 days or less prior: 100% of the reservation will be charged, with no refund.

No-show: in case of guest no-show without prior notice, the reservation will be held until 2 PM on the day following the scheduled check-in date. After this deadline, the accommodation may be made available for new reservations, without guarantee of maintaining the stay. In case of no-show, there will be no refund of amounts already paid or deposited, nor the possibility of converting these amounts into credit for use in a future stay.

Cancellation up to 31 days before arrival: we will refund the amount paid. Cancellation between 30 and 16 days before arrival: 50% penalty of the reservation. From 15 days before arrival: 100% of the reservation will be charged.

No-show: in case of no-show by the guest without prior notice, the reservation will be held until 2 PM on the day following the scheduled check-in date. After this deadline, the accommodation may be made available for new reservations, without guarantee of maintaining the stay. In case of no-show, there will be no refund of amounts already paid or deposited, nor the possibility of converting these amounts into credit for use in a future stay.

General Policies – Villa Florens

Check-in and Check-out
- Check-in is from 2 PM onwards, and check-out must be done by 12 PM.

- Requests for early check-in or late check-out are subject to availability and may incur an additional charge.

- At check-in, it is mandatory to present photo identification for all guests, in addition to paying the local tourism tax.

- In case of check-in or check-out outside of traditional hours, please inform our team in advance.

Opening Hours
- Breakfast: 7:30 AM to 10:30 AM.

- Swimming pool: 9 AM to 9 PM.

- Restaurant and bar: 1 PM to 9 PM.

- Reception: 7 AM to 10 PM.

Cleaning Services
- For room cleaning, please request it at reception by noon.

Children's Policy
- One child up to 6 years old stays free of charge, provided they use one of the existing beds in the accommodation.

- Children over 6 years old are charged according to the additional fee policy.

- In the case of two children under 6 years old, one will stay free of charge and the other will be charged as an additional guest.

Pets
- Pets are not allowed on the property.

Swimming Pool
- The pool area does not have a lifeguard; we request special attention for children and non-swimmers.

Food and Beverages
- Consumption of food or beverages brought from outside is not permitted in the common areas of the inn or inside the pools, except in cases of previously informed dietary restrictions.

Access and Location
- Cruz Airport – Jericoacoara (JJD): 33 km away (approximately 54 minutes).

- Fortaleza Airport (FOR): 301 km away (approximately 5 hours travel time).