The Incentive

When choosing Rate: Tarifário Flexível. Book at least 1 night(s) and win 10% discount.

Deposit / Guarantee Policies

We require a 50% deposit of the total amount upon confirmation of the reservation, with the remaining balance due 7 days prior to arrival. For arrivals 6 days or less before arrival, 100% will be charged at the time of booking. This condition is not available for reservations with more than 3 bedrooms.

We accept bank deposits or Visa, Mastercard, American Express, and other cards.

Bank Transfer or Deposit (exclusively for Brazilian accounts):
BANK: BANCO DO BRASIL / ACCOUNT: 52978-8 - BRANCH: 0536-3
COMPANY NAME: VILLA FLORENS
CNPJ: 52.246.403/0001-19 (PIX KEY)

For payments via Bank Transfer or Deposit from abroad, please consult the conditions with our Reservations Center by email at [email protected] or by phone at +55 88 9911-0253.

Invoiced: payment condition exclusive to Legal Entities. The operator or agency must register the CNPJ as per the Registration and Taxpayer Status Certificate, and indicate a person responsible for receiving invoices and handling billing. After check-out, an invoice will be issued for the accommodation and contracted services, along with a payment slip, with a payment deadline of up to 30 business days. Billing authorization is subject to credit check and payment history. Requests can be made via email to [email protected]. La Villa Group may contact you by phone or email for validations and clarifications related to billing.

Cancellation Policies

Cancellation 7 days or more prior to arrival: no fee will be charged and the amount paid will be fully refunded. Cancellation 6 days or less prior to arrival: 100% of the amount will be charged, no refund. Not available for reservations with more than 3 rooms.

No-show: in case of guest no-show without prior notice, the reservation will be held until 2 PM on the day following the scheduled check-in date. After this deadline, the accommodation may be made available for new reservations, without guarantee of maintaining the stay. In case of no-show, there will be no refund of amounts already paid or deposited, nor the possibility of converting these amounts into credit for use in a future stay.