The Incentive

When choosing Rate: Tarifário BASE. Book at least 1 night(s) and win 20% discount.

Deposit / Guarantee Policies

12/23/2026 - 1/31/2027

Valid for holidays, vacations, and special dates. We require a 50% deposit upon confirmation of the reservation, and the remainder will be charged upon arrival 44 days prior to arrival. If arrival is 30 days or less, 100% will be charged at the time of booking.

We accept bank deposit or Visa, Mastercard, American Express, and other cards.

Bank Transfer or Deposit (exclusively for Brazilian accounts):
BANK: BANCO DO BRASIL / ACCOUNT: 52978-8 - BRANCH: 0536-3
COMPANY NAME: VILLA FLORENS
CNPJ: 52.246.403/0001-19 (PIX KEY)

For payments via Bank Transfer or Deposit from abroad, please consult the conditions with our Reservations Center by email at [email protected] or by phone at +55 88 9911-0253.

Invoiced: payment condition exclusive to Legal Entities. The operator or agency must register the CNPJ as per the Registration and Taxpayer Status Certificate, and indicate a person responsible for receiving invoices and handling billing. After check-out, an invoice will be issued for the accommodation and contracted services, along with a payment slip, with a payment deadline of up to 30 business days. Billing authorization is subject to credit check and payment history. Requests can be made via email to [email protected]. La Villa Group may contact you by phone or email for validations and clarifications related to billing.

On other dates:

For direct bookings with La Villa Group, we require a 50% deposit upon confirmation of the reservation, with the remainder due upon arrival 30 days prior to check-in. If the arrival date is 15 days or less, 100% will be charged at the time of booking.

We accept bank deposits or Visa, Mastercard, American Express, and other credit cards.

Bank Transfer or Deposit (exclusively for Brazilian accounts):
BANK: BANCO DO BRASIL / ACCOUNT: 52978-8 - BRANCH: 0536-3
COMPANY NAME: VILLA FLORENS
CNPJ: 52.246.403/0001-19 (PIX KEY)

For payments via Bank Transfer or Deposit from abroad, please consult the conditions with our Reservations Center by email at [email protected] or by phone at +55 88 9911-0253.

Invoiced: payment condition exclusive to Legal Entities. The operator or agency must register the CNPJ as per the Registration and Taxpayer Status Certificate, and indicate a person responsible for receiving invoices and handling billing. After check-out, an invoice will be issued for the accommodation and contracted services, along with a payment slip, with a payment deadline of up to 30 business days. Billing authorization is subject to credit check and payment history. Requests can be made via email to [email protected]. La Villa Group may contact you by phone or email for validations and clarifications related to billing.

Cancellation Policies

Policy applicable on dates: 12/23/2026 - 1/31/2027

Valid for holidays, vacations, and commemorative dates. Cancellation 45 days or more prior to arrival: no fee will be charged and the amount paid will be refunded. Cancellation between 44 and 31 days prior: 50% of the reservation value will be refunded. Cancellation 30 days or less prior: 100% of the reservation will be charged, with no refund.

No-show: in case of guest no-show without prior notice, the reservation will be held until 2 PM on the day following the scheduled check-in date. After this deadline, the accommodation may be made available for new reservations, without guarantee of maintaining the stay. In case of no-show, there will be no refund of amounts already paid or deposited, nor the possibility of converting these amounts into credit for use in a future stay.

On other dates:

Cancellation up to 31 days before arrival: we will refund the amount paid. Cancellation between 30 and 16 days before arrival: 50% penalty of the reservation. From 15 days before arrival: 100% of the reservation will be charged.

No-show: in case of no-show by the guest without prior notice, the reservation will be held until 2 PM on the day following the scheduled check-in date. After this deadline, the accommodation may be made available for new reservations, without guarantee of maintaining the stay. In case of no-show, there will be no refund of amounts already paid or deposited, nor the possibility of converting these amounts into credit for use in a future stay.