The Incentive

When choosing Rate: Tarifário Não Reembolsável. Book at least 3 night(s) and win 15% discount.

Deposit / Guarantee Policies

Non-refundable rate: we request full payment (100%) upon confirmation of the reservation.

We accept bank deposit or Visa, Mastercard, American Express and other cards.

Bank Transfer or Deposit (exclusively for Brazilian accounts):
BANK: BANCO DO BRASIL / ACCOUNT: 52978-8 - BRANCH: 0536-3
COMPANY NAME: VILLA FLORENS
CNPJ: 52.246.403/0001-19 (PIX KEY)

For payments via Bank Transfer or Deposit from abroad, please consult the conditions with our Reservations Center by email at [email protected] or by phone at +55 88 9911-0253.

Invoiced: payment condition exclusive to Legal Entities. The operator or agency must register the CNPJ (Brazilian tax ID) as per the Registration and Taxpayer Status Certificate, and designate a person responsible for receiving invoices and handling billing. After check-out, an invoice for the accommodation and contracted services will be issued, along with the payment slip, with a payment deadline of up to 30 business days. Billing authorization is subject to registration analysis and payment history. Requests can be made via email to [email protected]. La Villa Group may contact you by phone or email for validations and clarifications related to billing.

Cancellation Policies

Non-refundable rate. No refunds are given under any circumstances, regardless of the cancellation date.

No-show: In case of guest failure to appear without prior notice, the reservation will be held until 2 PM on the day following the scheduled check-in date. After this deadline, the accommodation may be made available for new reservations, without guarantee of continued occupancy. In case of no-show, there will be no refund of amounts already paid or deposited, nor the possibility of converting these amounts into credit for use on a future stay.